INGOLSTADTWEST will only replace or repair warranty items, no refunds will be given. INGOLSTADTWEST or the product manufacturer will inspect or test all products prior to a warranty claim adjustment. Simply returning the product to INGOLSTADTWEST does not guarantee payment. INGOLSTADTWEST does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to goods sold by INGOLSTADTWEST.

Due to the possible rapid failure of some products that are improperly installed or used, INGOLSTADTWEST cannot offer full warranty coverage on electrical components (i.e. air mass sensors, oxygen sensors, light bulbs..) or wearable mechanical items (i.e. brake rotors, brake pads, clutch discs, clutch pressure plates, flywheels..)

Damaged/Missing Items in Shipment If you receive an item damaged, notify INGOLSTADTWEST within 5 working days of the receipt of the shipment. Do not discard any of the box, packing material, or broken items. In most cases you will receive replacement items. However we do require a damage claim number that the customer obtains from U.P.S. To obtain this damage claim number, call (866) 464-2834.

You will need to supply them with information from your shipping label. Once you have a damage claim number, call INGOLSTADTWEST for immediate part replacement. Shortage item claims MUST be made within 5 working days of the receipt of the shipment. INGOLSTADTWEST will not be responsible for shortage and/or damaged shipment(s) once the order/shipment has exceeded the 5 working day allowable limit.

Returns and Exchanges We accept no returns after 30 days and without written authorization. All returns are subject to a 15% restocking fee. Special orders may require a 50% deposit which is non-refundable. NO returns on electrical, special order or "1-3 day" parts.

Before any product is returned, contact INGOLSTADTWEST by email or phone. After submitting your request for a return product should be sent to:

INGOLSTADTWEST. Attention Returns Department Invoice#: {your invoice number} 6933 Canoga Avenue Canoga Park, CA 91303

Your invoice number must be visible on the outside of the package for proper return processing. Failure to follow the procedure above may result in a loss of product and delay your refund. .